GreenSight Technologes Inc.
Service Level Agreement (SLA)

‍

1.     Service Availability.

 

1.1.  GreenSight will use commercially reasonable efforts to make the Services available in accordance with the availability percentages set forth below. Availability excludes downtime due to:

 

(a)  scheduled maintenance (of which GreenSightprovides at least 24 hours’ notice),

(b)  issues caused by Customer or third parties,

(c)   outages resulting from force majeure events orfactors beyond GreenSight’s reasonable control, or

(d)  beta features, POC access, or non-productionenvironments.


 

‍

‍

2.     Service Credits.  If GreenSight fails to achieve the applicable availability percentage in any calendar month, then, as Customer’s sole and exclusive remedy, and GreenSight’s sole liability, and only upon Customer’s written request within thirty (30) days of the end of such month, GreenSight shall issue a service credit in the amount corresponding to the percentages below. Service credits will be applied to a future purchase or amount owing and shall not be redeemable for cash or refund. The value of the service credit is calculated as a percentage of the pro rata monthly subscription fees paid by Customer to GreenSight for the Services under the applicable Order.

 

3.     Support.In the event of any problems or errors involving the Services that GreenSight cannot immediately resolve, GreenSight shall begin working on a resolution to the problem and shall work diligently and in a commercially reasonable manner on the problem. Customer may contact GreenSight anytime via email at contact@greensighttech.com or via phone at (805) 225-7585. GreenSight will respond to service-related incidents and requests within the following time frames during normal business hours (Monday through Friday from 8am to 5pm PST, excluding holidays) and use commercially reasonable efforts to respond in accordance with the support table below. 

‍

4.    Support Table

‍

‍